Returns & Exchanges
At Energizer Connect, we want you to be completely satisfied with your smart home security and lighting solutions. If you are not happy with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account or visit our support portal to submit a return authorization request with your order number and reason for return.
Prepare Your Package
Securely pack the device in its original packaging, including all cables, manuals, and accessories to ensure a successful inspection.
Affix the Shipping Label
Print the prepaid shipping label provided via email and attach it to the outside of your package, ensuring any old labels are removed or covered.
Receive Your Refund
Once our technicians verify the item's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing